How to Check Your Naivas Loyalty Points Online or via Phone 2025

In the age of digital rewards and smart shopping, Naivas Supermarket is keeping up with the times. If you’ve signed up for the Naivas loyalty program, you’ve likely earned points every time you shop — but are you tracking them the smart way?

At CroszEduverse (Amos Peter Blogs), we dive deep into practical tech tips that matter — and today we’re talking about how to check your Naivas points using your phone or computer. No need for paper receipts or visiting the store. Let’s get started.

METHOD 1: Check Your Naivas Points via WhatsApp Bot

Naivas has a WhatsApp-based self-service bot that allows you to check your loyalty points instantly.

How to Use the Naivas WhatsApp Bot:

1. Save this number: +254 722 194 194

2. Open WhatsApp and send a message like:

   • Hi or Loyalty

3. A menu will appear. Select the option for Loyalty Points

4. Enter your registered phone number (the one linked to your Naivas loyalty account)

5. You’ll receive your current points balance directly within the chat

Tip from CroszEduverse: The bot is available 24/7, making it perfect for checking points before shopping or after a purchase.

METHOD 2: Check Your Naivas Points on Their Website

If you prefer a full dashboard view, the Naivas online portal allows you to track your loyalty points and transaction history in more detail.

Steps to Check Naivas Points Online:

1. Go to: https://naivas.info/card

2. Click on Login

3. Enter your registered mobile number

4. You’ll receive a One-Time Password (OTP) via SMS

5. Enter the OTP to access your loyalty account dashboard

Here, you can view:

• Your total points balance

• Your shopping history

• Your profile details

Security Note: The portal uses encrypted connections and short login sessions to protect your account. Never share your OTP with anyone.

WhatsApp vs Website: What’s Better?

Both options are reliable and complement different user preferences.

Why Digital Tools Matter for Kenyan Shoppers

The Naivas loyalty program shows how digital technology is improving the shopping experience in Kenya. Instead of paper receipts or customer service queues, you now have digital access to your loyalty points at your fingertips.

These tools help shoppers:

• Track spending

• Know when to redeem points

• Shop more strategically

And most importantly, they save you time.

Final Thought from Amos Peter (CroszEduverse)

"You shop smart when you check your points smart. If your phone knows your loyalty balance and you don’t — it’s time to upgrade your habits."

By using either the Naivas WhatsApp bot or the online dashboard, you’re not just checking points — you’re owning your shopping experience through tech.